I’d like to start by thanking you for supporting small businesses. With the web becoming increasingly centralized year over year, thank you for selecting Adaptive Web Hosting as your independent hosting provider. Other web companies host millions of websites with thousands of sites per server and concentrate a large percentage of their revenue to get more customers due to their huge turnover rate. We focus our revenue to enhance reliability, affordability, accessibility and continually offer new features to our customers. I am particularly proud of the following achievements our staff hit in 2021:
Our 24/7 support ticket response time average for 2021 was just 22 minutes.
Our average customer support satisfaction rating was 98.9%.
The pandemic has been hard on us all, both personally and professionally. While we’ve had a few bumps, we’re incredibly thankful that our business has remained strong and stable. We are striving to be as accessible as possible to our customers, to make your website and email one thing you don’t have to worry about during these difficult times.
In 2021 we added the following enhancements:
We’ve also kept prices low for our customers and will continue to do so, despite further massive price increases by our vendors. Keeping our services affordable is one of the highest priorities for us.
Here are a few new features we’re excited to launch in 2022:
We are hopeful that life will be a little easier in the coming year and we are always a quick ticket, live chat, or email away if you need us.
Have a safe and healthy 2022!
Brandon Auger, CEO
Adaptive Web Hosting